Your safety is our highest priority. All transactions on our website are encrypted with modern SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with legal requirements.

Yes, we accept online payments. The entire payment processing and all important customer information are quick, easy, and secure - here you can learn more about our shop's payment policy.

More information can also be found in the General Terms and Conditions of Lichtzoone here or in the Privacy Policy here. You can also read our Payment Policy here.

We offer a variety of payment methods that are easy and secure. You can read our payment policy here .

Here you will find the complete details of our shipping policy.

SHIPPING AREA

Countries: Currently, we only deliver to Germany and the USA.

Future Expansion: Additional shipping areas are being considered.

SHIPPING COSTS

Free Shipping: For all orders.

No hidden fees: All costs are clearly displayed during the ordering process.

ORDER PROCESSING TIME

Processing time: Orders are processed within 2–4 business days (Monday to Friday).

Last order time: 8:00 PM (GMT+1, Central European Standard Time, Büsingen).

Weekend orders: Orders placed on the weekend will be processed on the next business day.

SHIPPING AND DELIVERY TIMES

Estimated delivery time: 5–10 business days (Monday to Friday).

Note: Delivery times are guidelines and may vary due to external factors such as weather conditions or transport issues.

Total delivery time: The total duration until you receive your order is 7–14 business days.

SHIPPING PROCESS

Reliable shipping services: Shipping is done via DHL, DPD, FedEx, or UPS.

Insured shipments: All shipments are insured. Please contact our customer service in case of loss or transport damage.

Eco-friendly packaging: We use sustainable packaging materials to minimize our ecological footprint.

PACKAGE TRACKING

Tracking information: After purchase, you will receive an email with shipping details and the tracking number.

Track order: You can track your order through our website. Enter your tracking number in the tracking portal to check the current status.

Questions: Our support team is available for any questions regarding tracking. Feel free to contact us.

Customer service
Monday to Friday from 9 AM to 5 PM
Saturday and Sunday from 10 AM to 4 PM.
We typically respond to live chat and emails within a few hours, but no later than 24 hours. We respond every day.

We offer FREE shipping for all orders, here you can find the complete details of our shipping policy.

Yes, we offer a refund

Please inquire about our return and refund policy.

A request for a refund can be made within 30 days of receiving the item.

Conditions for Return and Refund

Return for Change of Mind: Possible within 30 days after delivery, provided the product is unused, undamaged, and in its original packaging.
Defective Goods: If you receive a defective product, please contact our customer service immediately. Lichtzoone will cover the return shipping costs and offer either a replacement product or a refund.
Damaged Goods: If the product arrives damaged, please send us photos of the damage within 48 hours of receipt. After review, we will cover the return shipping costs if applicable.
Incorrectly Delivered Product: If you receive the wrong product, please contact us. We will cover the return shipping costs and ensure you receive the correct product.
Product Not Arrived: If your order has not been delivered, please contact us so we can initiate an investigation with the shipping provider. If the product is not found, we will offer a full refund or a replacement delivery.
Cancellation After Order: Orders can be canceled before shipping. After shipping, returns will be processed according to the guidelines described here.

For more information, you can find our return and refund policy here .

No, we are a purely online business that allows us to offer the best prices and the largest selection.

You can reach our customer service team by visiting the contact page or sending an email to our service team at support@lichtzoone.com.

Customer Service
Monday to Friday from 9 AM to 5 PM
Saturday and Sunday from 10 AM to 4 PM.
We typically respond to live chat and emails within a few hours, but no later than 24 hours. We respond every day.

Yes, we accept large orders. Please contact our customer support for more details.

Customer Service
Monday to Friday from 9 AM to 5 PM
Saturday and Sunday from 10 AM to 4 PM.
We typically respond to live chat and emails within a few hours, but no later than 24 hours. We respond every day.

To learn more about the exchange of a product, please visit our return and refund policies